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Possible Solutions to Log-in Problems

If you are having problems logging in to ISIS, a solution below may solve the problem.

Browser and ISP Requirements

The Banner Web application and the web server security features work with Internet Explorer 6.0 or 7.0, Firefox 3, or Safari. To download a more recent version of Internet Explorer go to http://www.microsoft.com/downloads/.

Many Internet Service Providers (ISPs), such as AOL, have web browsers that do not successfully access Banner Web. Do not use the AOL built-in web browser to access Banner Web. You may successfully log into Banner Web if Internet Explorer is launched after connecting to AOL.

Also, your browser will need to accept cookies. If you have cookies turned off, you will not be able to log in, and your browser may or may not notify you that a cookie request was rejected. Go to your browser preferences and turn on cookies.

Using a Computer from Home or Work

If there is a firewall set on your home computer or on the network at your place of employment, the firewall will block your gaining access to port 9000 where ISIS is located. Either remove the firewall or move to a computer or network that does not have a firewall.

ISIS Returns a 'Authorization Failure' Error Message

You may not be entering the correct user ID or password.

The user ID is your CSU ID (909) number. If you do not know your CSU ID number click the "Retrieve ID" link on the ISIS log-in page to get your user ID.

Your initial ISIS password is your birthday in six-digit format (DDMMYY). You will be prompted to change this the first time you login. If you have forgotten your password enter your CSU ID in the user ID field and click the "Forgot Password?" link. If you have entered you security question you may reset your password.

You may have session cookies disabled

Check your browser settings:

• Internet Explorer 6.0
  1. Click on "Tools" menu
  2. Select "Internet Options..."
  3. Click on "Privacy" tab
  4. Set the slider to "High" or below
• Firefox
  1. Click on "Tools" menu
  2. Select "Options..."
  3. Click on "Privacy"
  4. Make sure "Accept cookies from sites" is checked

Java must be enabled

Make sure Java permissions are enabled.

• Internet Explorer 6.0
  1. Click on "Tools" menu
  2. Select "Internet Options..."
  3. Click on "Advanced" tab
  4. Scroll down to "Java (Sun)"
  5. Make sure "Use JRE for <applet>" is checked
• Firefox
  1. Click on "Tools" menu
  2. Select "Options..."
  3. Click on "Content"
  4. Make sure "Enable Java" is checked

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